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DIGITAL MARKETING SPECIALIST

Kibathi Travels is seeking a highly motivated and creative Digital Marketing Specialist to drive our online presence and increase client engagement. The ideal candidate will be responsible for developing and executing digital marketing strategies to promote our visa consultation and travel services. If you are passionate about social media, content creation and performance marketing, we want to hear from you!

Key Responsibilities:

Social Media Management

• Develop and manage content for social media platforms (Facebook, Instagram, LinkedIn, TikTok).

• Engage with followers, respond to inquiries, and build a strong online community.

• Plan and execute social media campaigns to increase visibility and engagement.

Content Creation

Create high-quality content, including graphics, videos, and blog posts.

• Write compelling copy for social media posts, email campaigns and website updates.

• Ensure all content aligns with the brand’s voice and tone.

Performance Marketing

• Run targeted ads on social media and Google to generate leads.

• Track and analyze campaign performance using Google Analytics and Meta Business Suite.

• Optimize campaigns based on performance data to improve ROI.

SEO and Website Management

• Improve the company’s search engine ranking through effective SEO strategies.

• Manage website updates and ensure content accuracy.

• Monitor website traffic and user behavior to enhance user experience.

Email Marketing

• Develop and execute email marketing campaigns to nurture leads and retain clients.

• Monitor open rates and click-through rates to optimize future campaigns.

Skills and Qualifications:

✔️ Proven experience in digital marketing (preferably in the travel industry).
✔️ Strong understanding of social media platforms and their algorithms.
✔️ Proficiency with marketing tools (Google Ads, Meta Ads, Canva, Hootsuite).
✔️ Knowledge of SEO, SEM, and content marketing strategies.
✔️ Excellent copywriting and communication skills.
✔️ Ability to work independently and meet deadlines.

How to Apply:

Interested candidates should send their resume and portfolio to info@kibathitravels.com

with the subject line: Application for Digital Marketing Specialist.

CUSTOMER SUPPORT REPRESENTATIVE

Kibathi Travels is seeking a dedicated and detail-oriented Customer Support Representative to join our growing team. The ideal candidate will be the first point of contact for our clients, handling inquiries, providing information, and ensuring an exceptional customer experience. If you have excellent communication skills and a passion for helping others, we’d love to have you on board!

Key Responsibilities:

Client Communication

• Respond to client inquiries via email promptly and professionally.

• Provide detailed information about visa requirements, processing timelines, and application status.

• Maintain a professional and helpful tone in all communications.

Application Support

• Guide clients through the visa application process step-by-step.

• Ensure all required documents are submitted correctly and on time.

• Follow up with clients to provide updates and answer any questions.

Problem Resolution

• Handle client concerns and resolve issues effectively.

• Escalate complex cases to the Visa Consultant or Operations Manager when necessary.

• Ensure client satisfaction through timely and helpful support.

Record Keeping

• Maintain accurate records of client interactions and applications.

• Keep track of client progress and follow up where needed.

• Ensure all client data is secure and confidential.

Skills and Qualifications:

✔️ Proven experience in customer service or a similar role.
✔️ Excellent written and verbal communication skills.
✔️ Strong organizational and multitasking abilities.
✔️ Proficiency in using email and customer service platforms .
✔️ Ability to work independently and handle high-pressure situations.
✔️ Knowledge of the visa application process is a plus.

How to Apply:

Interested candidates should send their resume to info@kibathitravels.com

with the subject line: Application for Customer Support Representative.

OPERATIONS MANAGER

Kibathi Travels is seeking a highly organized and strategic Operations Manager to oversee and manage the daily operations of our travel agency. The ideal candidate will be responsible for coordinating team activities, streamlining processes, and ensuring smooth delivery of services. If you have strong leadership skills and a background in operations, we’d love to have you on board!

Key Responsibilities:

Team Management

• Supervise the digital marketing, customer support and visa consulting teams.

• Ensure all team members are meeting performance targets and deadlines.

• Provide training and support to improve team efficiency.

Process Optimization

• Develop and implement strategies to improve workflow and service delivery.

• Identify bottlenecks and create solutions to enhance overall performance.

• Ensure compliance with company policies and industry regulations.

Client Coordination

• Oversee client interactions to ensure consistency and professionalism.

• Handle escalated client issues and provide effective solutions.

• Maintain high levels of client satisfaction through regular follow-ups.

Reporting and Analysis

• Monitor key performance indicators (KPIs) and prepare performance reports.

• Analyze business performance and recommend improvements.

• Track revenue, expenses and client satisfaction rates.

Strategic Planning

• Develop long-term growth strategies for Kibathi Travels.

• Work closely with the CEO to align business goals and operational plans.

• Identify opportunities for expansion and increased profitability.

Skills and Qualifications:

✔️ Bachelor’s degree in Business Administration, Management, or a related field.
✔️ Proven experience in operations management or a similar role.
✔️ Strong leadership and organizational skills.
✔️ Excellent problem-solving and decision-making abilities.
✔️ Proficiency in business tools (e.g., Google Workspace, project management software).
✔️ Ability to work under pressure and manage multiple tasks simultaneously.

How to Apply:

Interested candidates should send their resume to info@kibathitravels.com

with the subject line: Application for Operations Manager.