Kibathi Travels Refund Policy

At Kibathi Travels, we are committed to providing our customers with the best possible travel experience. However, we understand that there may be situations where a refund is necessary. Please read our refund policy carefully to understand the terms and conditions surrounding cancellations and refunds.

1. Refund Eligibility

• Flight Bookings: Refunds for flight bookings are subject to the airline’s cancellation policy. If the booking is eligible for a refund, it will be processed after deducting applicable charges and fees.

• Hotel Reservations: Refunds for hotel bookings depend on the cancellation policy of the hotel or accommodation provider. Bookings that are canceled within the allowed timeframe will be eligible for a full or partial refund.

• Tour Packages: Refunds for tour packages are subject to the provider's cancellation terms. Any cancellations made after the cutoff period may result in a partial or no refund.

• Other Services: Refunds for other services such as car rentals or airport transfers are subject to the service provider's terms and conditions.

2. How to Request a Refund

To request a refund, please contact our customer support team at info@kibathitravels.com. Please provide the following details for faster processing:

• Full name and contact information

• Booking reference number

• Reason for refund request

• Proof of payment

3. Refund Processing Time

Refund requests are processed within 7-14 business days. Please note that the exact processing time may vary depending on the service provider and payment method used. Refunds will be credited to the original payment method or as per mutual agreement.

4. Non-Refundable Services

The following services are non-refundable:

• Non-refundable flight tickets

• Hotel bookings made under "non-refundable" rates

• Special promotions or discounted bookings

• Certain government taxes and fees

5. Cancellation Policy

• For Flight Bookings: Cancellations must be made at least 48 hours before the scheduled departure for a possible refund.

• For Hotel Reservations: Cancellations must be made at least 24 hours before the check-in date for a refund. Late cancellations may incur a penalty.

• For Tour Packages: Cancellations must be made at least 7 days before the tour date for a refund. Late cancellations may result in partial refunds or no refund.

6. Refund Denial

Refunds may be denied in the following circumstances:

• Booking cancellation beyond the allowable time frame.

• Customer non-compliance with the cancellation policy of the service provider.

• If the services have already been rendered (e.g., completed tour or accommodation stay).

• Any fraudulent or unjustified claims.

7. Amendments or Changes

For changes or amendments to your booking, please contact us at least 24 hours before your scheduled service. We will do our best to accommodate your request, subject to availability and any additional charges.

8. Contact Us

For any questions or clarifications regarding refunds, feel free to reach out to our customer support team at:

• Email: info@kibathitravels.com